Order Cancellation Policy
Last updated: [24/06/2025]
1. Your Right to Cancel
In accordance with UK consumer protection laws, including the Consumer Contracts Regulations, you have the right to cancel your order within 14 calendar days of receiving your goods, without giving any reason.
2. Cancelling Before Shipment
You may cancel your order at any time before it has been shipped. To cancel, please contact us as soon as possible at info@visstrong.com with your order number and cancellation request.
3. How to Cancel an Order
To cancel an order, please contact us by email at info@vi-strong.com. Include your full name, order number, and reason for cancellation (optional). We will confirm the cancellation and next steps.
4. Conditions for Returns After Delivery
To be eligible for a refund after receiving your order:
• The item must be unused and in its original condition and packaging.
• You must notify us of your intention to return the item within 14 days of receiving it.
• You must return the item to us within 14 days of your cancellation request.
• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
5. Items Not Eligible for Return
Opened or used products are not eligible for cancellation or return unless they are faulty or damaged upon arrival.
6. Refunds
If your return is approved, a full refund (excluding original delivery costs) will be processed to your original method of payment within 14 days of receiving the returned item.
7. Contact
If you have any questions about cancellations, returns, or refunds, please contact us at: info@vi-strong.com