Terms & Conditions
Last updated: [24/06/2025]
1. Company Information
This website is owned and operated by NEXA GUARD HOLDINGS LTD, a company registered in England and Wales under company number 16391878.
2. Use of Our Website
• You must be at least 18 years old to place an order.
• You agree not to misuse the site or attempt to gain unauthorised access.
• You may create an account to manage your orders and track activity.
3. Product Information
We sell physical automotive protection products, specifically advanced windshield protection film under the VISTRONG brand. All descriptions, specifications, and images are for illustrative purposes only and subject to change without notice.
4. Orders & Payment
• Orders are accepted via our website and processed securely using Stripe.
• All prices are shown in GBP (£), exclusive of VAT, duties, or import taxes unless stated otherwise.
• All customers — including those in the UK — are fully responsible for any import taxes, VAT, customs charges, or duties that may apply in their jurisdiction.
• It is your responsibility to check and understand any such charges before placing an order.
5. Shipping & Delivery
• We aim to dispatch orders within 2–5 business days.
• International shipping is available; delivery times vary by location.
• We are not responsible for delays caused by customs or third-party delivery services.
• Origin of Shipment: All products are shipped from outside the United Kingdom, which may result in import VAT, customs duties, or handling fees upon delivery. These charges are the responsibility of the customer and are not included in our product prices or shipping costs. Please check with your local customs authority for more information.
6. Returns & Refunds
• We comply with UK Consumer Contracts Regulations, allowing you to cancel within 14 days of receiving your goods.
• To be eligible for a refund, items must be unused, unopened, and in original condition.
• Refunds will be processed to the original payment method within 14 days of receipt of returned goods.
• Opened or used products are not eligible for return unless faulty.
• Return shipping is at the customer’s expense unless the item is faulty or incorrect.
7. Warranty & Liability
• Our products are covered by a 2-year warranty against manufacturing defects.
• Improper installation or misuse of the product voids the warranty.
• We do not accept liability for damages caused by third-party installation or failure to follow instructions.
• Our liability is limited to the cost of the product purchased.
8. User Accounts
• You may create a user account to simplify checkout and view order history.
• You are responsible for maintaining the confidentiality of your account credentials.
9. Privacy Policy
We take your privacy seriously. Personal data is collected and used in accordance with our Privacy Policy.
10. Intellectual Property
All content on this website — including logos, product names, text, and images — is the property of NEXA GUARD HOLDINGS LTD and may not be used without written permission.
11. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact
For any questions, concerns, or warranty claims, please contact us at: info@vi-strong.com